Privacy Policy | Rug Doctor

IMPORTANT NOTICE: Rug Doctor machines cannot be used for flooding purposes

Rug Doctor® Privacy Policy

This Policy explains what Rug Doctor® NZ does to keep information about you private and secure. We want you to know how we manage that information and that you have choices about how it is shared. This Policy is intended to give you a clear view of your options on how your personal information is handled by our company. Please read this Policy carefully.

What information do we collect? How is it used?
To provide services and to help meet your needs, we collect information about you from various sources. We collect information from your requests for our products or services.

If you want to receive personalised emails of news, promotional offers or other matters which may interest you, you have the option to choose to receive them and to give us an indication of your interests. You may unsubscribe from any email you receive from us at any time. Links to unsubscribe are found at the bottom of each email we send to you or that is sent on our behalf.

When we offer promotions, or join with other companies to do so, customers who choose to participate in those promotions may be asked to provide personal information to participate. That information may then be used by us or by any company offering the promotion to notify winners or to fulfill promotional obligations. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. If, prior to participating in a promotion, you opted not to receive information about or mailings from us, you may still receive information from Rug Doctor® in connection with the promotion if you choose to register for or participate in it. You may opt out of participating in these promotions if you do not want to receive information about Rug Doctor® promotions.

By using our website, you consent to the collection and use of this information by Rug Doctor®.

Links to other websites and services
Our Rug Doctor® website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We do not monitor the content of any other websites and are not liable or responsibility for linked websites. We provide these links solely for the convenience and information of our visitors.

How does Rug Doctor® protect customer information?
We take a number of steps to protect the privacy of information about you. We keep information under physical, electronic or procedural controls that comply with governmental standards. We authorise our employees, agents and contractors to get information about you only when they need it to do their work for us. We require companies working for us to protect this information. These companies, agents, contractors we employ agree to use it only to provide the services we ask them to perform for us and may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 2020. We may share information about you with our trusted partners as required or permitted by law. As required by the Privacy Act 2020, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access.

Privacy Policy Updates
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and under what circumstances we disclose it.

Rug Doctor® summary
We are committed to protecting your privacy. We use the information we collect to enhance your overall Rug Doctor® experience. We will not share, sell, trade or rent your personal information that we have about you with companies outside of those that we have joint partnership.

Contact Details
If you have any queries regarding shopping with, please contact us as follows: email or call 0800 800 245.  Our postal address is: PO Box 660, Whangaparaoa 0943, and our physical address is: 20 – 26 David Sidwell Place, Whangaparaoa, Auckland.