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Troubleshooting

Troubleshooting for Carpet or Upholstery Cleaning

Won't spray. Loss of water pressure

  • Make sure there is cleaning solution in the lower tank. If dirty water stops entering the upper white tank, the lower tank is empty. Empty soiled water from upper white tank down your waste drain or toilet and refill lower tank with fresh solution.

  • Make sure small solution hose is still connected at rear of machine (upholstery only).

 

NO SPRAY VIDEO

LEAKING WATER VIDEO

CARPET IS REALLY WET VIDEO

 

Improper suction or loss of vacuum power

  • Make sure the plastic dome is properly sealed to the upper white tank.

  • Make sure the filter inside the clear plastic dome is clean.

  • Check the large hose connection on the rear of the machine.

 

NO SUCTION VIDEO

 

No power or loss of power

  • Make sure the machine is switched on.

  • Make sure the cord is plugged in and the power switch on top of the machine is on.

  • If power is still not restored, push the reset button. The reset button is on the top of the machine.

  • Check your home's circuit breakers or fuse box.

  • Check with another appliance in same power point.

 

MACHINE WON’T TURN ON

MACHINE CUTTING OUT VIDEO

 

Excess foaming

  • Only use Rug Doctor products in the machine.
  • Check product instruction label for mixture volume.



Brushes not vibrating

 

BRUSHES NOT VIBRATING VIDEO

 

If problems persist, please call our Customer Support Team on our Helpline at 0800 800 245, 7 days 24 hours.